Gestão da Qualidade Total: visão geral para as indústrias têxteis e do vestuário

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1   Basic quality concepts and glossary of terms

2   An integrated approach to quality
2.1   Introduction
2.2   Zero defects
2.3   Making quality certain
2.4   The long term perspective
2.5   Crosby’s QM maturity grid as a comparison of measurement

3   Quality related costs

4   Quality improvement

5   Statistical process control (SPC)
5.1   Quality, inspection and monitoring – an overview
5.2   Process control
5.2.1   Direct process control
5.3   Statistical process control
5.3.1   Application requirements – some SPC basics
5.3.1.1   Process variation
5.3.1.2   Data types
5.3.1.3   Control charts
5.3.1.4   Process capability
5.3.1.5   Pareto analysis and diagrams
5.3.1.6   Cause and effect (Ishikawa) diagrams
5.3.1.7   SPC for small runs
5.3.2   Resources – SPC implementation guidelines
5.3.2.1   Establishing an SPC program
5.3.2.2   Implementation methodology
5.3.3   Skill requirements

6   Quality systems in the textile/apparel supply chain
6.1   Introduction
6.1.1   Review of key statements for quality management
6.1.2   Comments on the first key statement
6.1.3   Comments on the second key statement
6.1.4   Comments on the third key statement
6.1.5   Comments on the fourth key statement
6.1.6   The technical means for quality management
6.1.6.1   Reliable laboratory tests as a basis
6.1.6.2   Causes of inter-laboratory variations
6.1.6.3   Reference values for on-line supervisory systems
6.2   Preparation for quality agreements
6.2.1   Experience values of weft yarn stops
6.2.2   Requirement profile of a cotton weft yarn
6.2.3   Experience values for stops during beaming
6.2.4   Experience values for warp stops
6.2.5   Requirement profile of a cotton warp yarn
6.2.6   Requirement profile of a cotton knitting yarn
6.2.7   Yarn quality conditions
6.2.8   Case 1: economic yarn quality
6.2.9   Case 2: over-dimensioned (safe) yarn quality
6.2.10   Case 3: unacceptable, low quality yarn
6.2.11   Reasons for quality problems
6.2.11.1   Unsuitable quality level
6.2.11.2   Large quality variation
6.2.11.3   Unexplained quality exception (“rogue”) conditions
6.2.12   Advantages of a quality management system
6.2.13   “Zero Defects” with reference to spinning
6.2.13.1   “Zero Defects” is a realistic possibility
6.2.13.2   The consequent approach to zero defects
6.2.14   “Zero Defects” with reference to weaving
6.2.15   “Zero Defects” with respect to knitting
6.2.16   “Zero Defects” with respect to apparel manufacturing
6.2.17   Information technology, a key function of quality management
6.2.17.1   The information flow as a central component
6.2.17.2   The on-line quality sensor as the basic unit
6.2.17.3   Process supervisory system as TQM modules
6.2.17.4   Laboratory testing obtains a new image
6.2.17.5   System integration as a prerequisite for TQM
6.3   Quality manual
6.4   Standards on quality management and quality assurance
6.5   Conclusion

BIBLIOGRAPHY

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